Bookings, payments & changes.

VIP reservations

Choose a space, guest count, date, arrival time and duration. Review the displayed price and listed inclusions. Only the inclusions shown for your selected space form part of the online offer; ask the team to clarify any extra requirements before paying.

Opening hours are Monday–Sunday, 10am–11pm (Ghana time). Reservations must finish by 11pm. Starting payment holds your selection for up to 15 minutes or until your arrival time, whichever is sooner. An unpaid hold expires automatically. A reservation is secured when the payment is verified and the status reads “Confirmed”.

If payment arrives after the hold ends, we check availability again. If the space can no longer be confirmed, your payment is recorded for staff review. Do not make another payment; contact the team with your reference to arrange the next step.

Gym passes & pool requests

Gym passes use a one-time payment and do not auto-renew. Access runs from the selected start date for the consecutive days shown. Review the selected plan’s facilities and benefits before payment.

A pool-pass request is an enquiry. It does not reserve capacity, collect payment or issue a pass. The team confirms availability, details and payment arrangements after your request.

Food orders & delivery

Review items, sizes, quantities and the total before submitting. Collection and preparation timing are confirmed by the team. Call for time-sensitive orders or allergies before placing an order.

Online checkout supports pickup and dine-in. For delivery, call the team to agree the address, availability, fee and timing before paying.

Changes, cancellations, refunds & arrival

Contact the team before paying to confirm the cancellation, refund, no-show and late-arrival conditions for your booking. A standard refund deadline or arrival grace period has not been published here.

For an existing order or booking, include your reference in a change or cancellation request. Sending a request does not automatically cancel the booking, change its details or process a refund. Our team will confirm the outcome. For same-day changes, call directly.

Request a change or cancellation

Payment support

Paystack handles online payment. If payment verification is delayed or you have been charged without a confirmed booking, keep the reference and call us before paying again. Never send card details, PINs or one-time passwords through the contact form.